Privacy Policy

Bob Pest Control respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, how we keep it safe, and the choices you have. It applies to this website and to the pest control services we provide across Sydney's South West.

1. Who We Are

In this policy, the words "we", "us" and "our" refer to Bob Pest Control (ABN [INSERT ABN]). If you have any questions about how we handle your information, you can reach us using the details at the bottom of this page or on our contact page.

2. Information We Collect

We only collect personal information that we need to quote, book and carry out your pest control service. Depending on how you deal with us, this may include:

• Your name and the contact details you give us, such as phone number, email address and the address of the property to be treated
• Details of your pest problem and your property, so we can recommend the right treatment
• Booking, treatment and warranty records, including any certificates we issue
• Payment information needed to process your transaction
• Any messages or correspondence you send us, including photos you share of a pest problem
• Basic technical information collected automatically when you use our website

3. How We Collect It

Most of the time we collect information directly from you, when you call us, send an email, fill in a form on our website, or speak with us at your property. In some cases we may receive your details from a third party, for example a real estate agent or property manager who arranges an end of lease treatment on your behalf. We also collect limited information automatically through our website, as described in the cookies section below.

4. How We Use Your Information

We use the personal information we hold to run our business and look after our customers. This includes using it to:

• Prepare quotes and respond to your enquiries
• Schedule and carry out pest control treatments
• Issue invoices, certificates and warranty documents
• Keep service records and honour our guarantee
• Send service reminders or follow ups, where you have agreed to receive them
• Meet our legal, insurance and licensing obligations

5. When We Share Information

We do not sell your personal information, and we never share it for someone else's marketing. We only disclose your information where it is needed to deliver your service or where the law requires it. This may include sharing it with people who help us run the business, such as a payment processor, or providing a treatment certificate to your real estate agent when you have asked us to. We may also disclose information if we are required to do so by a court, regulator or other authority.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Electronic records are held on secure systems with access limited to people who need it to do their job. We keep your information only for as long as we need it for the purpose it was collected or as required by law, after which we take reasonable steps to destroy or de-identify it.

7. Cookies and Website Analytics

Like most websites, ours may use cookies and analytics tools to understand how visitors use the site, so we can improve it. This information is generally aggregated and is not used to identify you personally. You can set your browser to refuse cookies or to alert you when a site uses them, though some parts of the website may not work as well if you do.

8. Direct Marketing

From time to time we may contact you with service reminders or offers that we think are useful, but only where you have agreed to this or where it is otherwise permitted. Every marketing message includes a simple way to opt out, and you can ask us to stop at any time by contacting us directly.

9. Access and Correction

You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is wrong or out of date. Just get in touch using the details below. We will respond within a reasonable time, and in most cases there is no charge for making a request.

10. Australian Privacy Principles

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in that Act. These principles govern how personal information is collected, used, stored, disclosed and accessed, and we are committed to meeting them in everything we do.

11. Complaints

If you believe we have not handled your personal information in line with this policy or the Australian Privacy Principles, please contact us first so we can look into it and put things right. If you are not satisfied with our response, you can refer your concern to the Office of the Australian Information Commissioner at oaic.gov.au.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on this page, along with the date it was last updated. We encourage you to check back occasionally so you stay informed.