Our Guarantee | Pest-Free or We Come Back Free
We stand behind every job we do. If a pest we treated turns up again inside your warranty period, we come back and treat it again at no cost to you. Here is exactly how it works and what it covers.
GUARANTEE
The Job Is Not Done Until the Pests Are Gone
A treatment that does not last is no treatment at all. That is why every job Bob carries out comes with a clear satisfaction guarantee. We use the right product for the pest, apply it properly, and back the result. If the problem returns within the warranty period, one phone call gets us back out to fix it, with no extra charge and no run-around.
What the Guarantee Covers
We keep our terms simple and honest. Here is what is included, and the few things that sit outside the guarantee so you know where you stand from the start.
What Is Covered
- The exact pest we treated, at the same property
- Free return visits within your warranty period
- Re-treatment at no extra cost if the pest comes back
- The same licensed technician who did the first job
- Honest advice if a second visit is needed
What Sits Outside It
- A different pest we were not asked to treat
- A brand new infestation after the period ends
- Jobs where a recommended follow up was declined
- Cases where the agreed prep was not done
- Conditions caused by ongoing structural or hygiene issues
Warranty Periods
Different pests need different cover, because they behave differently. The period for your job is confirmed on your quote and printed on your invoice.
These periods are a guide. The exact warranty for your job depends on the pest, the products used and the condition of the property, and it is always confirmed in writing before we start. Termite warranties follow the registered product label.
How to Claim a Free Callback
No forms, no fine print. If something we treated comes back inside your warranty, getting us out again is quick and simple.
Give Us a Call
Phone or message Bob and let us know the pest we treated has come back.
Tell Us What You See
A quick description, or a photo by message, helps us understand what is going on.
We Book You In
We arrange a callback visit at a time that suits you, often the same week.
We Re-Treat Free
Bob returns and treats the problem again at no cost within your warranty period.